Cartuno Inc. (“Cartuno,” “Company,” “we,” “us,” or “our”) is committed to respecting and protecting the privacy of our customers, website visitors, and users (“you,” “your”). This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our website www.cartuno.us (the “Website”), purchase products, or use our services.
We comply with applicable privacy laws in the United States, including the California Consumer Privacy Act (CCPA), and we also provide rights to individuals in the European Union under the General Data Protection Regulation (GDPR).
By visiting our Website, creating an account, or purchasing from us, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Website.
1. Information We Collect
We may collect different types of personal and non-personal information in the course of our operations, including but not limited to:
a) Personal Identifiers
- Full name, email address, billing and shipping address, phone number, and account login details.
b) Payment Information
- Payment card numbers, billing address, and transaction details. All payment information is processed securely by third-party payment providers and is not stored on Cartuno’s servers.
c) Account & Order Data
- Purchase history, order details, customer support inquiries, returns, and preferences you choose to save in your account.
d) Device & Usage Information
- Internet Protocol (IP) address, browser type, operating system, referring URLs, pages visited, time spent on the Website, and similar usage data collected through analytics tools.
e) Cookies & Tracking Technologies
- Session cookies, persistent cookies, analytics cookies, and advertising pixels to enhance user experience, measure performance, and deliver targeted marketing.
f) Voluntary Information
- Information you provide voluntarily, such as responses to surveys, participation in promotions, testimonials, and product reviews.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders & Payments
- Verify your identity, process your transactions, and deliver purchased products to you.
- To Provide Customer Support
- Assist with inquiries, returns, refunds, and complaints.
- To Improve Our Services
- Analyze site traffic, product preferences, and user behavior to enhance shopping experience.
- To Communicate with You
- Send transactional emails (order confirmations, shipping updates, account notices).
- Send marketing and promotional communications, subject to your consent.
- For Security & Fraud Prevention
- Detect, prevent, and investigate fraudulent transactions or misuse of our Website.
- To Comply with Legal Obligations
- Maintain necessary business and financial records, comply with tax requirements, and cooperate with law enforcement when required.
3. Sharing Your Information
We respect your privacy and do not sell your personal information. However, we may disclose your information in the following ways:
- Service Providers & Business Partners – Third-party vendors who provide payment processing, shipping, IT support, analytics, cloud hosting, marketing services, and customer support.
- Business Transfers – In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the business assets.
- Legal & Regulatory Authorities – Where required by law, court order, or governmental request, we may disclose information to comply with legal processes.
- Protection of Rights – When necessary to enforce our Terms and Conditions, prevent fraud, protect the rights, property, or safety of Cartuno, our customers, or the public.
4. Data Retention
We will retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Provide you with requested services or comply with your instructions.
- Meet legal, tax, accounting, or regulatory requirements.
When information is no longer needed, we securely delete or anonymize it.
5. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
a) Rights Under U.S. Laws
- California Residents (CCPA): You have the right to request disclosure of the personal information we collect, the right to request deletion, and the right to opt out of any sale of your personal data (note: Cartuno does not sell data).
- Other States: You may have similar rights under state laws such as the Virginia Consumer Data Protection Act (VCDPA) and Colorado Privacy Act (CPA).
b) Rights Under GDPR (EU Residents)
- Right of access to your data.
- Right to correct inaccurate data.
- Right to request deletion (“right to be forgotten”).
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent for marketing.
You can exercise your rights by contacting us at: privacy@cartuno.us. We may need to verify your identity before fulfilling requests.
6. Security of Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Measures include encryption of sensitive data, restricted access controls, and regular monitoring of systems.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Cookies & Tracking
Our Website uses cookies and tracking technologies to:
- Maintain shopping cart functionality.
- Analyze traffic through Google Analytics and similar services.
- Deliver personalized advertising via third-party networks such as Facebook, Google Ads, and others.
You may disable cookies in your browser settings, but certain site features may not function properly.
8. Children’s Privacy
Cartuno does not knowingly collect personal information from children under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have inadvertently collected data from a child, we will delete it immediately.
9. International Data Transfers
If you access our Website from outside the United States, please note that your information will be transferred to and processed in the United States. By using our Website, you consent to this transfer.
10. Third-Party Links
Our Website may contain links to third-party websites. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of such third parties and encourage you to review their policies.
11. Updates to This Policy
Cartuno reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us at:
Cartuno Inc.
THE GREEN STE A, DOVER, KENT COUNTY, DE 19901
Email: privacy@cartuno.us